Get In Touch

Contact the ICGLR Secretariat

We respond to all enquiries by email. Choose the department below that best matches your query, or send us a message directly using the form.

Reach Us By Email

Where to Direct Your Enquiry

All ICGLR communication is handled via email to ensure every enquiry is logged, tracked, and answered by the right team.

General Enquiries

Questions about the ICGLR, our mandate, or how to get involved.

info@unitednationscertificate.org

Media & Press

Press enquiries, interview requests, and media accreditation.

inquiry@unitednationscertificate.org

Partnerships

Proposals for collaboration with regional or international partners.

partnerships@unitednationscertificate.orgicglr.org

Report a Concern

Report suspected fraud, misuse of the ICGLR name, or fake certificates.

complain@unitednationscertificate.org

Technical Support

Issues using the online portal, verification tool, or your account.

support@unitednationscertificate.org
Send a Message

Write to Us Directly

ICGLR Secretariat

All correspondence is handled electronically. We do not take enquiries by phone — email ensures every request is properly logged and routed to the right team.

Headquarters

ICGLR Secretariat, Bujumbura, Burundi

Office Hours

Monday – Friday, 08:00 – 17:00 (CAT)

Verify Correspondence

Official ICGLR emails only ever come from an @icglr.org address.
Typical response time: 2–3 business days.
Before You Write In

Frequently Asked Questions

Use the Assessment Lookup tool on the Evaluation page with your Assessment ID, or email compliance@icglr.org if you no longer have your ID.

No. All enquiries are handled by email only, so that every request is logged and answered by the correct team.

Official ICGLR correspondence only ever comes from an @icglr.org address. If you receive a suspicious message, forward it to report@icglr.org before taking any action.

Most enquiries are answered within 2–3 business days. Compliance and assessment queries may take slightly longer during active review periods.